Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at:
Email: commoncollective.ccstore@gmail.com
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if the product is defective, damaged, or if you received the wrong item.
Please provide your order number and clear photos/videos of the issue so that we can review it and provide an appropriate solution.
Non-Returnable Items
Products that have been worn, washed, altered, damaged, or used may not be eligible for return.
Products without their original tags or packaging may also not be accepted.
If you have any questions about whether your product is eligible for return, please contact us before sending it back.
Exchanges
If you would like to exchange a product for another size or eligible product, please contact us within 7 days of receiving your order.
Exchanges are subject to product availability. If the requested product is unavailable, we may offer a refund instead.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, we will provide appropriate instructions regarding return shipping.
For returns due to other reasons, applicable return shipping charges may be the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and display the refund.
If you have not received your refund after the applicable processing period, please contact us at:
commoncollective.ccstore@gmail.com
Contact Us
If you have any questions regarding returns or refunds, please contact us at: